Refund & Cancellation Policy

You may cancel your paid subscription at any time from your account settings (Subscriptions → Cancel), or by emailing care@zoazoneservices.com.

• Cancellation stops all future auto-renewal debits (including UPI AutoPay, eNACH and card mandates) and takes effect at the end of your current billing cycle.
• You keep full access to your plan until the end of the paid period — we do not terminate access mid-cycle on cancellation.
• For Indian customers, if you wish, you may also revoke the payment mandate directly in your UPI or banking app; revoking the mandate does not entitle you to a refund of periods already billed.

• Failed debits: if a payment was debited but the subscription could not be activated due to a technical failure on our side, the amount is auto-refunded to the original payment method — typically within 5–7 business days.
• Duplicate debits: if you are charged twice for the same billing cycle, the duplicate amount is auto-refunded to the original payment method within 5–7 business days, without any request needed. If you spot a duplicate we missed, email us and we will process it.
• Cancel-anytime plans: because every plan can be cancelled at any time and remains active until the end of the paid cycle, amounts already billed for the current cycle are generally non-refundable, except where required by law or where the service was materially unavailable.
• Service failure: if a paid feature is materially unavailable for an extended period and we cannot resolve it, we will offer a pro-rata refund or credit for the affected period.

Email care@zoazoneservices.com with:

• Your account email
• The payment reference / UTR number or last 4 digits of the card used
• Date and amount of the charge, and a short description of the issue

We acknowledge every request within 48 hours and complete valid refunds within 5–7 business days to the original payment method used at checkout. Depending on your bank or UPI provider, it may take a further 2–3 business days for the credit to reflect in your statement.

Please contact us before raising a chargeback — billing issues are almost always resolved faster directly. Unwarranted chargebacks may result in suspension of the associated account until the dispute is resolved.

Grievances about refunds or cancellations (India) can also be raised with our Grievance Officer — see the Contact Us page. Response within 48 hours; resolution within 15 days.